Shipping policy
3.1 Alcohol purchases must be signed for by someone over the age of 18 on delivery. Delivery personnel will insist on age verification if, in their opinion, you look 18 years of age or younger.
3.2 We are unable to leave alcohol unattended at an address. If there is no one over 18 available, we will be unable to complete delivery.
3.3 By purchasing from this Website, you warrant and understand that it is your responsibility to show (or to procure that the person or persons receiving the goods (the “Recipient”) to show) current identification on request. The identification must include you, or the Recipient’s:
-
- full name;
- date of birth;
- photo;
- signature;
3.4 If the goods cannot be delivered for any reason, such as you or the Recipient failing or refusing to accept the goods, or you or the Recipient failing to produce adequate identification, the goods will be returned to the depot of the delivery company, and held for you to collect for a specified period from first attempted delivery. You must produce adequate identification in order to collect the goods.
3.5 If the delivery person has reasonable grounds to believe that alcohol is not being purchased by a person aged over 18 for supply to minors, they may refuse to complete delivery.
3.6 We are unable to deliver alcohol on Good Friday, Christmas Day, or before 1pm on Anzac Day, or on any other day where alcohol delivery is prohibited by law.
3.7 We will dispatch orders within four business days after the day you have received confirmation of your order from us.
3.7.1 In the event that we fail to deliver any products, you may elect to cancel your order in respect of those products, unless you have agreed to delivery at a later date.
3.7.2 Our liability in respect of any failure or delay in delivering your order shall be limited to the amount paid in respect of that order.
3.8 Product prices quoted do not include transit costs.
3.9 Transit costs may vary for some deliveries (for example, oversize orders or rural delivery). These charges will be notified to you at the time you place your order and be added to the price. Purchases made on our website will be delivered only within New Zealand.
3.10 Please contact our Cellar Door team on 09 255 0666 within 30 days of receipt of your products to discuss any issues with your order.
3.11 We are deemed to have fulfilled our obligations upon first attempted delivery of the goods.